If you’ve ever had a shift where every chat dragged or every message got lost in translation, welcome to The Miscommunication Manual.

This session isn’t about how to mess it up (we’re already pros at that). It’s about how to get it right; how to actually talk, listen, and connect in a world that’s getting louder by the day.

We’ll break down the three parts of a bartender’s day: mise en place: pre-service, during service, and post-shift and share real tools for better communication and to reconnect with people.

The best bars focus on more than just great drinks – a great team, great service and real connection.

Hosted by:

Kaitlin Wilkes, Co-Founder, The Ada Coleman Project

Rachel Bailey Palumbo, Co-Founder, Hey Palu

Claire Warner, Consultant & Strategic Advisor, Positive Drinking