This session isn’t about how to mess it up (we’re already pros at that). It’s about how to get it right: how to actually talk, listen, and connect in a world that’s getting louder by the day.

We’ll break down the three parts of a bartender’s day – mise en place: pre-service, during service, and post-shift and share real tools for better communication and to reconnect with people (not just profiles). Because good bars don’t run on creative cocktails, they run on clear comms, calm heads, and real connection.

Hosted by:

Kaitlin Wilkes, Co-Founder, The Ada Coleman Project

Rachel Palumbo, Co-Founder, Hey Palu

Claire Warner, Consultant & Strategic Advisor, Positive Drinking